Get Started (Referral Form)

October 2025: We have a large number of people on our waitlist for Dunedin and Invercargill - WAIT TIMES FOR DUNEDIN AND INVERCARGILL THEREFORE COULD EXCEED 2-3 MONTHS.

Please fill out our referral form if you’re happy to be waitlisted to see a therapist. The therapy services provided by Hiwa Navigation are ACC-funded Sensitive Claims Services (Sexual Abuse). Please refer back to our FAQS page if you have not done so already to check your eligibility - your therapist can also help you to determine this during your first session.

Please note that we are not an acute mental health service. In case of an emergency, please contact your nearest Mental Health Emergency Team or dial 111.

An additional service is available through ACC that may be helpful while you wait. Safe to Talk.

The Safe to Talk (Sensitive Claims Pathway to Service )is a new initiative that offers support to survivors of sexual harm, including help finding an ACC Approved Provider. Coordinators can assist with matching you to a therapist based on your preferences and location, and may be able to connect you with a provider sooner than we can.

🕒 Service hours: • Monday–Friday: 8:00 am–8:00 pm • Saturday: 10:00 am–6:30 pm (Clinical support remains available 24/7)If you’d like to access this support visit https://www.safetotalk.nz/

Here are some other helpful services you can reach out to:

• Search for services in your area: mentalhealth.org.nz

• Healthline: 0800 611 116

• Need to Talk: 1737 (free call or text)

• Samaritans: 0800 726 666

• Lifeline: 0800 543 354

• Youthline: 0800 376 633

• Parent Help: 0800 568 856

We understand that waiting can be challenging.  We would like to advise you that our Sensitive Claims Services often have a long wait list, which can currently exceed 2-3 months.

If we need further information, we will reach out to you. If we are unable to place you, we will inform you. If we can place you, we will get back to you.

Thank you for your patience and understanding.

If you’d like to discuss a referral first, email us at referrals@hiwa-nav.com.

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